香港王福苑业主投诉线上业主大会系统故障
作者：SCMP
来源：South China Morning Post
发布日期：2026-05-10
最后更新：2026-05-10
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SCMP Hong Kong Society 科技 社区管理
English Summary
Title: Wang Fuk Court residents complain of glitches ahead of online owners’ meeting
Published Time: 2026-05-10T17:40:56+08:00
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‘What a mess’: Wang Fuk Court residents flag glitches before online owners’ meeting | South China Morning Post
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Wang Fuk Court residents complain of glitches ahead of online owners’ meeting
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Hong Kong’s Tai Po fire tragedy
‘What a mess’: Wang Fuk Court residents flag glitches before online owners’ meeting
Estate’s administrator Hop On has called for affected owners to re-register, while saying it has stepped up security arrangements
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More than 240 Wang Fuk Court homeowners petition administrator to hold meeting
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Published: 5:40pm, 10 May 2026 Updated: 5:43pm, 10 May 2026
Multiple residents of Hong Kong’s fire-ravaged Wang Fuk Court have reported problems with registering for an online meeting hosted by the estate’s administrator, with the firm saying it has stepped up arrangements to enhance cybersecurity.
A resident received an SMS from Hop On Management Company, the estate’s administrator, on Sunday saying he had not completed registration for the May 20 update session for owners, two days after the firm had confirmed a “successful registration”.
“You have not completed the registration procedures for the Wang Fuk Court’s owners update session. Therefore, we cannot confirm the attendance arrangement,” read the text message shown to the South China Morning Post.
Hop On said the resident should re-register via its website before 11.59pm on Sunday and could call with any inquiries during its office hours on weekdays.
The reminder came despite the resident receiving a confirmation text by Hop On on Friday noting that the household would receive the virtual meeting password by Sunday, and could log in to the meeting link on May 20 from 10am.
Two other residents also voiced similar frustrations over the technical glitches.
“I registered immediately when I got the [invitation] link, but today I was suddenly told my registration is incomplete and I had to immediately fill in the form again. This is ridiculous – what a mess,” one resident said.
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Hop On will host online sessions for owners on Tuesday afternoon and May 20 evening, after it was appointed as the administrator of the estate where seven of its eight blocks were engulfed in flames last November. The inferno killed 168 people and displaced nearly 5,000 others.
Wang Chi House (2nd from right) in Tai Po. Estate administrator Hop On says owners with meeting registration trouble have been referred to government care teams for support. Photo: Elson Li
The firm announced on its website on Sunday that it had implemented improved arrangements to “enhance cybersecurity” by providing participants with a personalised video meeting link and login details.
The firm said it would adjust the deadline for sending out a confirmation message, and participants would receive the details by the day before the session.
It added that the meeting link and account were for individual use and could only be accessed on one device.
Earlier on Friday, Hop On said the two sessions had “sufficient capacity to accommodate all owners” and received applications from more than 1,000 of them.
It also noted feedback from “a small number of owners who have encountered technical difficulties”, adding that they had been referred to the government’s care teams for support.
It added that owners could contact their social worker or reach Hop On via the website for help.
The sessions will update households on the financial status of the owners’ corporation of the estate, refund arrangements for the estate’s renovation works, and the assessment and suggestions for Wang Chi House, the only block unaffected by the fire.
The SCMP has reached out to Hop On and the Home Affairs Department for comment.
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Edith joined the South China Morning Post as a reporter in 2022 and covers Hong Kong’s housing, land and development. Prior to joining the SCMP, she was a reporter at Radio Television Hong Kong.
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Emily covers Hong Kong health news and policies. Prior to joining the Post in 2022, she was a broadcast journalist at ViuTV News. She holds a Bachelor of Arts degree from the University of Hong Kong.
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Vocabulary 词汇
| English | 中文释义 |
|---|---|
| glitch | 故障，小毛病 |
| residents | 居民，住户 |
| flag | 标记，指出（问题） |
| online meeting | 线上会议 |
| owners’ meeting | 业主大会 |
| transparency | 透明度 |
| property management | 物业管理 |
| digital transformation | 数字化转型 |
| technical issues | 技术问题 |
| voting platform | 投票平台 |
Phrases & Connectors 短语与连接词
flag glitches - 指出故障 - 例句或用法说明
- Context: “Wang Fuk Court residents flag glitches ahead of online owners’ meeting”
ahead of - 在…之前 - 例句或用法说明
- Context: “ahead of online owners’ meeting”
raise concerns about - 对…表示担忧 - 例句或用法说明
- Context: “Residents raise concerns about transparency and fairness”
call for - 呼吁，要求 - 例句或用法说明
- Context: “call for postponement of the meeting”
technical issues - 技术问题 - 例句或用法说明
- Context: “technical issues affecting the online platform”
in the process of - 在…过程中 - 例句或用法说明
- Context: “in the process of digital transformation”
affect the fairness - 影响公平性 - 例句或用法说明
- Context: “affect the fairness and transparency of voting”
property management - 物业管理 - 例句或用法说明
- Context: “challenges in property management digitalization”
Practice 练习
- What technical problems did Wang Fuk Court residents identify in the online owners’ meeting system?
- Why are residents concerned about these glitches?
- What action did residents request from the management committee?
- How does this incident reflect broader challenges in property management digitalization?
- What measures could be implemented to ensure fair and transparent online voting?
Teacher’s Tip
This article provides a practical example of how technology impacts community governance. Notice the vocabulary related to civic participation, technology issues, and problem resolution. Pay attention to how residents actively protect their democratic rights through formal channels when technical problems threaten the fairness of voting processes.
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- 【待定】